Training & Support

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Access your Tickit Health login screen at

Creating a Desktop/Tablet Shortcut

Note: there is a “Survey link” and “Sample link” available for each survey type. Use the “Survey link” for administering surveys to youth, and the “Sample link” for test, practice or staff training.

To quickly access a survey directly from the desktop of your technology, you (or an IT person on your team) can easily create a shortcut or shortcut icon. Once you’ve done so, you can simply tap that icon to access the log in screen for your desired survey, at which point youth may be logged in using their unique ID.

*Note: this is a general guide, the titles may vary depending on the type of technology used.

Follow these steps:

  • Log into your Tickit Health account
  • Go to ‘Surveys’ on the menu panel
  • Locate the survey you would like to create a desktop ‘short cut’ for
    *Note: this process needs to be completed for each site and/or survey type
  • Click ‘Survey link’
    • A purple pop-up bar at the top of your screen will let you know the link has been properly copied
  • Paste this link in a new browser window
    * Note: be sure you click ‘Survey link’ and not ‘Sample link’

After you have copied the appropriate survey link, follow the instructions below for your appropriate operating system.

For PC:

  • On your desktop, right click to access your desktop menu
  • Click ‘New’. This will open a 2nd window
  • Click ‘Shortcut’
  • This will open a separate pop-up window
  • Paste the link just copied from the browser window into the text box
  • Click ‘Next’ to continue 
  • The next pop-up will ask what you’d like to name your short cut. Name your short cut simply and directly (ex RAAPS –ages 13-18)
  • Complete these steps as needed for each site and survey that you administer.

For Mac / Apple :

  • On your Safari App
  • Paste the ‘Survey link’ just copied into the browser address bar and ‘go’ to access the website
  • Click the ‘share’ button located in the upper right corner
  • If using an iPad, look for the ‘Add to Home Screen’ icon and click
  • If using a Mac laptop, click ‘Add to Bookmark’
  • Here you can customize the name of your short cut
    • Name your short cut simply and directly
      (ex. RAAPS ages 13-18)
  • Click Add
  • Complete these steps as needed for each survey that you administer.

For Amazon tablets:

  • Once on the Tickit Health login dashboard or the appropriate survey page within the Amazon Silk Browser, click the three vertical dots in the upper-right hand corner of the page.
  • This will open a panel from the right, click “Bookmarks”
    • “Add Bookmark”
  • You are able to rename the Bookmarks, as appropriate, so it is clear which bookmark pertains to a particular survey.
    • Rename a bookmark by:
      • Click the three vertical dots in the upper-right hand corner of the page
      • Click “Bookmarks”
      • Click “View Bookmarks”; this will bring up your list of bookmarks
      • There will also be three vertical dots to the far right of the bookmark line
      • Click Edit and rename the bookmark, as appropriate
      • Click ‘Save’