Training & Support

Features

• Reports: Youth submitted surveys
  • View / print / download individual survey reports
  • Search by date, identifier, survey, filter by flag
  • Delete a ‘test’ survey
• Profiles: Create new youth profiles/import groups
  • Access individual youth surveys over time
  • Search all youth added into your database
  • View all surveys submitted by a youth
• Analytics: Run and filter population data
  • Print / download analytics report
  • View stats that detail the aggregate data of survey responses. You can specify:
    – Site specific data (if applicable)
    – Survey type
    – Custom date range
• Export: Run and download data with desired parameters
  You can choose:
  • Site specific (if applicable)
  • Date range
  • Survey type
  • Specific parameters

Settings:

• Devices: not a feature within the RAAPS/ACT system
• Surveys: View list of licensed surveys
  • View last submission date
  • View total submissions for each survey
  • Access survey link to copy and send to youth via desired method
  • Access test link to copy and use for testing and training purposes
•  Users: Add new users (staff)
  • Update / manage / delete existing users
  • Force an existing user Password update
  • Only accessible through the ‘Owner’ role
•  System: View system settings
  • System settings are defaulted to meet HIPAA compliance
  • Only accessible through the ‘Owner’ role
•  Logs: Monitor activities
  • View / monitor all activities by all users within your organization
  • Only accessible through the ‘Owner’ role

Help:

• P4C Training and Support: support regarding RAAPS / ACT-SH  / ACT-NT
  • RAAPS / ACT-SH / ACT-NT training articles and videos
• Tickit Help Zen Desk: support regarding technology platform
  • Submit a request to Tickit Health
  • Read Help Articles

Your Profile:

• Click your username / email address to:
  • Access your profile
  • Log out