System Support:
Hours of Availability
9:00 am – 5:00 pm EST (M – F)

Client Support:

Access your Tickit Health login screen at

Support Role

The support role is for your support staff such as MOA (medical office administrator) or MA (medical assistant). The support role has access to add, edit and manage youth profiles. They can also administer, view and print submitted survey along with exporting aggregate data and running analytics.

When logged into your Tickit Health account, you will have access to the following on the left Navigation bar:


  • Reports: Youth submitted surveys
    • View / print / download individual survey reports
    • Search by date, identifier, survey, filter by flag
  • Profiles: Create new youth profiles
    • Access individual youth surveys over time
    • Search all youth added into your database
    • View all surveys submitted by a youth
  • Analytics: Run and filter population data
    • Print / download analytics report
    • View stats that detail the aggregate data of survey responses. You can specify:
      – Site specific data (if applicable)
      – Survey type
      – Custom date range
  • Export: Run and download data with desired parameters
    You can choose:
    • Site specific (if applicable)
    • Date range
    • Survey type
    • Specific parameters


  • Surveys: View list of licensed surveys
    • View last submission date
    • View total submissions for each survey
    • Access survey link to copy and send to youth via desired method
    • Access test link to copy and use for testing and training purposes


  • P4C Training and Support: support regarding RAAPS / ACT-SH  / ACT-NT
    • RAAPS / ACT-SH / ACT-NT training articles and videos
  • Tickit Help Zen Desk: support regarding technology platform
    • Submit a request to Tickit Health
    • Read Help Articles

Your Profile:

  • Click your username / email address to:
    • Access your profile
    • Log out